Terms and conditions
1. General provisions
These terms and conditions are governed by the laws of the Slovak Republic.
The following terms and conditions apply to all orders placed through the website www.posterovo.sk . The purpose of these terms and conditions is to define and specify the rights and obligations of the seller (supplier) on the one hand and the buyer (customer, consumer) on the other.
The seller and operator of the online store www.posterovo.sk is the company:
Posterovo sro , with registered office at: Vlárska 11/A, 831 01 Bratislava,
Company ID: 55 380 301, VAT number: 2121970488, Entry in the Commercial Register: Municipal Court BA III, section Sro, file 168917/B
Return address:
Posterovo sro, Vlárska 11/A, 831 01 Bratislava
IBAN account number: SK83 1100 0000 0029 4614 8873
All contractual relations between the seller and the buyer are concluded in accordance with the law of the Slovak Republic. In the event that the contracting party is a consumer, legal relations not regulated by the terms and conditions of www.posterovo.sk are governed by Act No. 40/1964 Coll. Civil Code, as amended, Act No. 250/2007 Coll. on Consumer Protection, as amended, and Act No. 102/2014 Coll. on Consumer Protection in Distance Contracts, as amended. In the event that the contracting party is an entrepreneur, legal relations not regulated by the terms and conditions of www.posterovo.sk are governed by Act No. 513/1991 Coll. Commercial Code, as amended.
2. Definitions
Consumer contract – is a purchase contract if the contracting parties are, on the one hand, the supplier and, on the other hand, the consumer, who could not individually influence the content of the proposal for concluding the contract prepared in advance by the supplier.
Seller (supplier) – a person who, when concluding and performing a consumer contract, acts within the scope of his commercial or other business activity. This is an entrepreneur who offers or sells products or provides services to the consumer, as well as an entrepreneur who directly or through other entrepreneurs supplies the product to the buyer.
Buyer (consumer) – a natural person or legal entity who purchases products or uses services for personal use or for members of their household and who, when concluding and performing a consumer contract, is not acting within the scope of their commercial or other business activity.
A buyer who is not a consumer – is a person who, when concluding and performing a purchase contract, acts within the scope of his commercial or other business activity.
Conclusion of the purchase contract - the buyer's order represents a proposal to conclude a purchase contract. The purchase contract itself is concluded at the moment of delivery of the seller's binding consent to the purchase contract proposal to the buyer, i.e. binding confirmation of the order by the seller. From this moment on, mutual rights and obligations arise between the buyer and the seller, which are defined by the purchase contract and these terms and conditions, which are an integral part of the purchase contract.
Terms and Conditions – contractual provisions agreed between the seller and the buyer in this document. At the moment of sending his order, the buyer confirms that he agrees with these terms and conditions valid at the time of sending his order and is bound by them from the moment of concluding the purchase contract. By sending his order, the buyer confirms that he has familiarized himself with these terms and conditions before placing his order and agrees to the terms and conditions without reservations.
3. Withdrawal from the contract/cancellation of the order
In accordance with the provisions of Section 7, Paragraph 1 and Act 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a contract concluded at a distance or a contract concluded outside the seller's premises, the consumer has the right to withdraw from the contract within 30 days of receipt of the goods.
The buyer may cancel or return the order within 30 days of receiving the goods. If the buyer has already paid for the goods, the payment will be refunded. If the buyer decides to keep certain items of the goods and cancels his order only partially, the delivery costs will not be refunded.
If the buyer wishes to withdraw from the contract/cancel the order, he shall send the seller a written notice, either by post in the form of a pre-printed form (available on the seller's website - www.posterovo.sk ) or by sending a letter to the seller's address - the company, by e-mail to ahoj@posterovo.sk ; and shall return the goods to the seller's address specified in these terms and conditions as the return address in point 1 of these terms and conditions within 30 days of receipt of the goods. The buyer is also obliged to provide contact details and the account number to which the amount for the ordered goods, transferred by the seller, should be paid in the withdrawal from the contract/cancellation of the order.
The seller is obliged to refund to the buyer without undue delay, no later than 14 days from the date of receipt of the notice of withdrawal from the contract, the payments received from the buyer under or in connection with the purchase contract. The seller is not obliged to refund to the buyer payments pursuant to Section 7, paragraph 1 of Act No. 102/2014 on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's premises and on amendments to certain laws before the goods are delivered to him or until the buyer proves that the goods have been sent back to the seller, unless the seller proposes to collect the goods in person or through a person authorized by him.
If the buyer has already received the ordered goods, he is obliged to return them in the original or other protective packaging. The seller guarantees a full refund in accordance with the above, provided that the goods are returned in the same condition in which they were received - i.e. the goods must not be damaged, dirty and all labels or tags should be intact.
If the buyer returns the ordered goods damaged or in a condition that does not correspond to the condition in which they were sent by the seller, he acknowledges that the seller is entitled to cover the resulting damage, which the seller is obliged to prove, from the amount paid by the buyer for the ordered goods.
The seller does not accept returned goods via cash on delivery service. In the event of a return of goods, the buyer is obliged to send the goods in the form of a regular or commercial package by post or via a courier company.
4. Liability for defects, warranty, complaints
The seller provides a 24-month warranty on the goods. The warranty begins upon receipt of the goods by the buyer. The buyer acknowledges that he is obliged to inspect the goods immediately upon receipt. If the goods do not comply with the purchase contract upon receipt by the buyer, the buyer is obliged to notify the seller immediately.
In case if:
- if the defect is removable, the buyer has the right to have it removed free of charge, in a timely manner and properly without undue delay or the right to exchange the item. The buyer acknowledges that the seller is entitled to replace the defective goods with a defect-free one instead of removing the defect, unless this causes serious difficulties for the buyer,
- if it is an irreparable defect that prevents the goods from being used properly, the buyer has the right to exchange the item or the right to withdraw from the contract,
- if the defect is irreparable but does not prevent the goods from being used properly, the buyer has the right to a reasonable discount on the price,
The buyer acknowledges that the seller is not liable for defects in the goods that were caused in a causal connection with the buyer's actions or omissions.
When making a claim under the statutory warranty, the buyer is obliged to prove the conclusion of a purchase contract with the seller by means of a proof of purchase or a possible warranty certificate. At the same time, the buyer is obliged to fill out a complaint form (available on the seller's website www.posterovo.sk ) and, together with it, deliver the claimed goods clean, mechanically undamaged, including the required documents, to the seller's address specified in these terms and conditions as the address for returning the goods.
The Seller undertakes to handle a legitimate complaint made in accordance with these Terms and Conditions without delay, no later than 30 calendar days from the date of the complaint, unless the Seller and the Buyer agree otherwise.
If an exchange occurs, the warranty period will start again from the date of receipt of the new item. The same applies if a part of the item for which a warranty was provided is replaced.
Complaint settlement means the termination of the complaint procedure by handing over the repaired product, replacing the product, refunding the purchase price of the product, paying an appropriate discount on the price of the product, a written request to accept the performance or its justified rejection.
5. Payment methods
Payment by debit/credit card
You can enter payment details when placing an order using a valid credit or debit card. The seller reserves the right to verify whether the buyer's address details are correct. Depending on the result of these checks, we may refuse the order. The buyer undertakes to pay the purchase price for the goods in full within 7 days and in accordance with the payment terms valid on the day the order was sent. Otherwise, his order will be cancelled.
Cash on delivery
You can choose to pay on delivery when the goods are picked up by the courier. You will receive the relevant tax document in the e-mail with the confirmation of shipment. This payment method is only possible in the Slovak Republic.
6. Delivery terms
The seller strives to ship orders as quickly as possible and in the order in which they are received, within 2 to 4 business days after order confirmation.
Although we strive to deliver within the stated time frame, sometimes delivery may take longer due to unexpected events. After the order has been sent/confirmed, the seller will send the buyer a confirmation email with the expected delivery details of the order.
Proof of payment for the order is issued to the buyer in the form of an electronic invoice. The buyer can download the electronic invoice at any time from the link in the e-mail about sending the order.
The delivery period begins on the day of receipt of a binding order, which contains all the necessary data for its processing. In the unlikely event that the delivery period exceeds 30 days, the buyer has the right to cancel the order.
The goods are considered to have been received by the buyer at the moment when the buyer or a third party designated by him (with the exception of the carrier) takes over all parts of the ordered goods, or if:
a) goods ordered by the buyer in one order are delivered separately, at the moment of receipt of the goods that were delivered last,
b) delivers goods consisting of several parts or pieces, at the moment of taking over the last part or last piece,
c) delivers goods repeatedly during a defined period, upon receipt of the first delivered goods.
7. Prices and shipping
The prices listed on the website www.posterovo.sk include the current VAT rate, but do not include shipping. The website operator reserves the right to change prices in the event of unauthorized interference with the content. The final price for the buyer is stated in the order confirmation.
The Supplier reserves the right to correct the price of the goods before sending them if it is found that the price of the offered goods was not stated correctly. In this case, the Customer - Buyer must be informed of the correct price and the Buyer must agree to the price adjustment. Otherwise, the purchase contract will not be concluded and the order will be canceled by the Seller.
The shipping cost for each order is the same for each courier type, regardless of the size or weight of the order. The price for each delivery method is listed in the Shipping section.
If we cannot deliver your order in full and we have to make more than one delivery, you will not be charged any additional fees for any subsequent deliveries.
8. Discounts and discount coupons
In the event that a discount or discount coupon is applied in violation of the rules of the given discount or discount coupon, the seller has the right to refuse such application of the discount or discount coupon.
In such a case, the client is informed and will be offered the option to complete the order without this discount or applied coupon.
The rules and conditions for applying a specific discount are attached either directly to the discount (in the form of written information) or a link is provided with the discount on the website where the discount rules are described in detail.
Each discount or coupon can only be used once, unless otherwise stated. In case of multiple use, the seller has the right not to recognize a duplicate discount.
If the value of the gift voucher or discount coupon is higher than the value of the purchase, the difference is not transferred to a new coupon and the unused amount is not refunded.
9. Alternative Dispute Resolution
The buyer - consumer has the right to contact the seller with a request for redress (for example, by e-mail) if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his consumer rights. If the seller responds negatively to this request or does not respond to it within 30 days of its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the ADR entity) pursuant to Act No. 391/2015 on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts (hereinafter referred to as the "Act on Alternative Resolution of Consumer Disputes"). ADR entities are authorities and authorized legal entities pursuant to §3 of the Act on Alternative Resolution of Consumer Disputes. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk. The consumer may submit a proposal in the manner specified in §12 of the Act on Alternative Resolution of Consumer Disputes.
The consumer can also file a complaint through the alternative dispute resolution platform RSO, which is available online at https://ec.europa.eu/consumers/odr/main/index.cfm.
Alternative dispute resolution may only be used by a consumer – a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his business activity, employment or profession. Alternative dispute resolution only concerns a dispute between a consumer and a seller, arising from or related to a consumer contract. Alternative dispute resolution only concerns distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution of a maximum amount of EUR 5 including VAT.
10. Final provisions
After its confirmation, the buyer's order is archived as a concluded contract between the buyer and the seller for the purpose of its fulfillment and further recording. The individual technical steps leading to the conclusion of the contract are known to the buyer from the order execution process itself. The contract is concluded in the Slovak language, or it is possible to conclude it in other languages, unless this is the reason for the impossibility of its conclusion. The buyer has the opportunity to correct errors that occurred when entering data before placing the order. These terms and conditions allow the consumer to archive and reproduce them.
By submitting an order, the buyer consents to the processing of data in accordance with Act No. 18/2018 Coll. on the protection of personal data and on amendments and supplements to certain acts. By submitting an order, the buyer confirms that he has read these terms and conditions, or the seller's complaint procedure, has become familiar with their content and agrees with them in full.
By using the seller's website www.posterovo.sk or ordering goods, you agree to be bound by the terms and conditions set out in this document (hereinafter referred to as the "Terms and Conditions"). Please make sure that you have read and understood these Terms and Conditions before submitting/confirming your order.
The inclusion of any products or services on the www.posterovo.sk website for a certain period of time does not imply or guarantee that such products or services will be available at any time. We reserve the right to withdraw any product at any time.
We reserve the right to amend these Terms and Conditions from time to time without prior notice. Your order is subject to the version of the Terms and Conditions published on the Seller's website www.posterovo.sk at the time of sending/confirming the relevant order.
Last change 31.05.2023